General statement

We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to return.

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Physical goods
Before you can return your goods it's necessary to contact the office at info@drludidi.com.
The office will send you a specific number (case number) that should be used in the inside of the parcel.

We’ll give you a full refund by the same method you used to pay, and we ask that items are returned as new.
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How to return:
• Re-use the original packaging, tape the parcel securely and attach a label with our address to your parcel.
• Please remember responsibility for the return is yours until the parcel reaches us.
• You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

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Return options:
Return the parcel via post mail towards our office based in the Netherlands. The costs belonging to the returning of the parcel will be paid by the customer.

Digital goods and coaching
Make sure to carefully read what 'the package' contains before you make a transaction.
Our digital goods, courses, private+ coaching and online coaching programs are not eligible for refund.

 

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Last updated: 3 October 2025

1. General terms and company details

These are the General Terms and Conditions of Dr Ludidi B.V. (“Dr. Ludidi”, “we”, “us”, “our”), registered at:

Langstraat 66, 6333 CG Schimmert, The Netherlands
Chamber of Commerce (KvK): 85278149
VAT: NL 863571074B01

Websites: www.drludidi.com and academy.drludidi.com/coaching (together the “Website”).
General contact: info@drludidi.com
Coaching contact: coaching@drludidi.com

2. Definitions

Terms and Conditions: these general terms and conditions.
Consumer: a natural person acting outside a trade, business, craft or profession.
Day: calendar day.
Digital Content: data produced and supplied in digital form (e.g., downloads, streams, courses, programs, app content).
Coaching Services: private coaching, online coaching, group coaching, programs, consultations, and similar services delivered by or on behalf of Dr. Ludidi.
Distance Contract: a contract concluded between us and a Consumer via an organized distance sales/service system using distance communication.
Reflection Period: the period within which a Consumer may exercise the right of withdrawal.
Sustainable Data Carrier: any medium enabling storage and unchanged reproduction of information.
Standard Withdrawal Form: the EU model withdrawal form (see Appendix).
Website: www.drludidi.com and academy.drludidi.com/coaching, including subpages/portals we operate.

3. Applicability

These Terms apply to every offer on the Website and every Distance Contract between us and a Consumer.
Before a contract is concluded, these Terms are provided in a way that allows storage on a Sustainable Data Carrier. If reasonably impossible, we indicate how they can be inspected and sent free of charge on request.
If specific product/service conditions also apply, the Consumer may rely on the most favorable provision in case of conflict.

4. The offer

Obvious errors or mistakes in an offer are not binding.
Each offer contains clear information so the Consumer understands the rights and obligations attached to acceptance.

5. The contract

A contract is concluded when the Consumer accepts our offer and meets the conditions set.
If acceptance occurs electronically, we confirm receipt without delay by electronic means.
Where applicable (e.g., subscriptions), clicking “Buy/Subscribe/Pay” entails a payment obligation.

6. Right of withdrawal (Consumers)

Physical goods (e.g., books, merchandise).
You may withdraw within 14 Days without stating reasons. The Reflection Period starts on the Day you or a third party designated by you (not the carrier) receives the product. For multiple items shipped separately, the period starts when the last item is received; for deliveries in parts, when the last part is received; for regular delivery over time, when the first product is received.

Services & Digital Content.

• Services (including Coaching Services). You may withdraw within 14 Days from the Day after contract conclusion. If you request performance during the Reflection Period, you pay a proportionate amount for what has already been performed up to withdrawal. If the service has been fully performed within the Reflection Period with your prior express consent and acknowledgment of losing the right of withdrawal, the right of withdrawal is lost once performance is completed.

• Digital Content not supplied on a tangible medium (e.g., downloads/streams/courses): the right of withdrawal is lost once delivery begins with your prior express consent and acknowledgment of losing that right.

Health/hygiene exceptions. For sealed items not suitable for return due to health protection or hygiene reasons once unsealed, the right of withdrawal does not apply after unsealing.

7. Consumer’s obligations during the Reflection Period

Handle products and packaging with care; only use as necessary to establish the nature, characteristics and functioning (as in a retail store). You are liable for any diminished value resulting from handling beyond this.

8. Exercising the right of withdrawal

Notify us unambiguously within the Reflection Period (e.g., by email with the Standard Withdrawal Form).
Return authorization (RMA): before returning physical goods, email info@drludidi.com to obtain a case number (RMA) and include it inside the parcel.
Return goods as soon as possible and no later than 14 Days after your withdrawal notice. You bear the direct cost of return shipping and the risk until delivery to us. Return items with all accessories, in original condition and packaging where reasonably possible, following our reasonable instructions.

9. Our obligations upon withdrawal

If you withdraw electronically, we promptly acknowledge receipt.
We reimburse all payments received from you, including standard delivery costs (if any) for the returned product, within 14 Days from the Day you informed us of withdrawal. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back—whichever is earliest.
Refunds use the same payment method unless agreed otherwise. If you chose a more expensive delivery method than standard delivery, we do not refund the extra cost.

10. Pricing

Prices during an offer’s validity are not increased except for VAT or other legal changes.
All prices are including VAT unless stated otherwise.

11. Performance and extra guarantee

We warrant that products/services conform to the contract, the specifications in the offer, reasonable requirements of usability/reliability, and applicable laws at the time of contract.
No claim under this clause in case of (i) deliberate/grossly negligent damage, (ii) normal wear, or (iii) improper use/handling.
Any commercial “extra guarantee” does not limit statutory rights.

12. Delivery & execution

We exercise due care in processing orders and service requests.
Delivery occurs at the address you provide. You must supply correct delivery and email addresses and inform us of changes promptly. Additional shipping costs caused by an incorrect address are for your account.
Delivery occurs while supplies last. Title transfers upon full payment; risk passes upon delivery to you or your designated third party.
We aim to dispatch accepted orders with convenient speed and within 7 Days unless another term is indicated. If delayed or partially unfulfillable, we inform you within 7 Days after ordering; you may then cancel free of charge with a refund.

13. Payment

Unless stated otherwise, amounts due are payable upon concluding the contract (or within 14 Days if explicitly offered).
Report inaccuracies in payment data without delay. Payment instructions to banks/payment providers are at the giver’s risk.

14. Accounts & registration

You may create an account. We may refuse or cancel a registration in case of irregularities.
Login credentials are personal and must not be shared. You are responsible for all use under your credentials. Notify us immediately of suspected unauthorized access.
You may not create/manage more than one account or re-register after refusal or cancellation.

15. Subscriptions & renewals (Academy, programs, or similar)

If a service is offered as a subscription (including via academy.drludidi.com/coaching), it renews automatically for successive periods unless canceled as described at checkout or in your account.
You can cancel at any time; access continues until the current paid term ends. Unless required by law, no pro-rata refunds are offered for partially used periods already commenced.

16. Coaching & educational services (important)

Coaching Services and educational materials are for information and guidance only; they do not constitute medical care or individualized medical nutrition therapy. Results vary and are not guaranteed.
Scheduling & cancellations. Sessions may be rescheduled up to 24 hours before the appointment; late cancellations/no-shows may be charged in full.
Refunds. As per Section 6, Coaching Services are not refundable once delivered and are refundable during the Reflection Period only to the extent not yet performed (pro-rata), unless you have expressly requested and acknowledged full performance within the Reflection Period, in which case the right of withdrawal is lost.

Contact for coaching: coaching@drludidi.com.

17. Health & medical disclaimer

Content, programs, courses and coaching are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified health provider regarding any medical condition. Never disregard professional medical advice because of something you have read or received from us.

18. Intellectual property

All content on the Website and in our programs (texts, images, videos, designs, course materials, protocols) is owned by or licensed to us and protected by intellectual-property laws.
We grant you a personal, non-transferable, non-exclusive license to use Digital Content for private, non-commercial purposes in accordance with these Terms. You may not copy, distribute, adapt, resell, make available to the public, or otherwise exploit our content without prior written consent.

19. User-generated content

If you submit reviews, testimonials, or materials, you (i) grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, display, and distribute such content for our marketing and service-improvement purposes, and (ii) warrant you own or control the rights to such content and it is accurate and lawful.

20. Privacy & security

We process personal data in accordance with applicable law, including the GDPR. For details, see our Privacy Policy on the Website. We implement appropriate technical and organizational measures to protect personal data.
General privacy queries: info@drludidi.com.
Coaching privacy queries: coaching@drludidi.com.

21. Complaints procedure

Submit complaints as soon as possible after discovering a defect, with a clear description, to info@drludidi.com (general) or coaching@drludidi.com (coaching).
We respond within 2 Days of receipt. If a complaint needs more time, we acknowledge within 2 Days and indicate when to expect a detailed reply. You may also use the EU Online Dispute Resolution (ODR) platform.

22. Force majeure

Neither party is obliged to fulfill any obligation if prevented due to a circumstance not attributable to fault and not otherwise for their account by law, legal act, or generally accepted practice.

23. Liability

We are liable for direct damages only and up to the amount paid by you under the contract giving rise to the claim (or the amount covered by our liability insurance, if higher). We are not liable for indirect or consequential loss (including loss of profit), except for willful misconduct or gross negligence. Nothing in these Terms limits liability for death or personal injury caused by negligence or any liability that cannot be limited under applicable law.

24. Transfer

We may transfer our rights and obligations under a contract to a third party by notifying you. This will not reduce your statutory rights.

25. Changes to these Terms

We may update these Terms from time to time. The version in force at the time of ordering governs the contract. The latest version is published on the Website with the “Last updated” date.

26. Governing law & forum

These Terms and any non-contractual obligations arising out of or in connection with them are governed exclusively by the laws of The Netherlands. The competent court is that of (Netherlands) without prejudice to mandatory consumer protection rules. (If you prefer a specific court, e.g., Maastricht or Amsterdam, tell me and I’ll set it explicitly.)

Appendix — Standard Withdrawal Form (Consumer)

(Complete and return this form only if you wish to withdraw from the contract)

To: Dr Ludidi B.V.
Langstraat 66, 6333 CG Schimmert, The Netherlands
Email (goods/general): info@drludidi.com
Email (coaching/services): coaching@drludidi.com

I/We hereby give notice that I/We withdraw from my/our contract:

• Order number / Service reference:

• Ordered on / received on (dd-mm-yyyy):

• Name of Consumer(s):

• Address of Consumer(s):

• Email address:

• Date:

• Signature (only if this form is submitted on paper):

Practical return instructions (summary)

• Email info@drludidi.com to obtain your case number (RMA) before returning any physical goods.

• Re-use the original packaging where possible; secure the parcel and include the RMA inside.

• You are responsible for the parcel until it reaches us; return shipping costs are yours.

• Refunds are processed within 14 Days of your withdrawal notice; we may wait until we receive (or you evidence) the return.